Inside Foundant – the Blog

Hello, Customer Service? Are You There?

I recently received my annual family Christmas cards in the mail… sans picture. Yep, beautiful cards on amazing matte card stock with a festive tree and “Happy Holidays from the Laird Family”… no picture. This was a new company I used because (I’m ashamed to say) the price was simply lower and it seemed really easy. But, when I reached out to customer service… crickets. …     Continue Reading »

Resource Roundup: Best of 2016

One of our favorite things about working in the philanthropic industry is the wealth of resources available across the sector. As we come to the end of the first week of the new year, we wanted to share just a few of our favorite resources from the amazing partners we have the privilege of working with every day. Via Philanthropy NorthWest Sindhu Knotz, of The …     Continue Reading »

Working with Grantees: A Relationship Worth Building

When I first began my dive into the philanthropy industry, the thing that always fascinated me was the give and take dynamic between a funder and their grantees. I’ve been amazed at the different ways of going about it; some funders choose a hands off approach, while others develop close and long lasting relationships with those they fund. Both have their benefits and drawbacks–what works …     Continue Reading »

Supporting Your End Users

By Mark Larimer, Foundant Technologies Originally posted on Philanthrofiles | September 13, 2016 Support, aid, assist, champion, encourage… however you put it, to support = to help. This is a subject I’m pretty passionate about. In fact, exceptional client service and support is our top priority here at Foundant, and we hire employees with this in mind. We can always train someone to use our …     Continue Reading »

CommunitySuite: New Software, Same Values

Each and every Foundant team member has a copy of the list you see pictured above. These are our Core Values – and we strive to live by them each day that we walk through the door, logon from our remote office, pick up the phone to talk to a client, or interact with one another. These values are what we set out to uphold …     Continue Reading »