Inside Foundant – the Blog

New Software, New Learning Experiences

At the beginning of March I traveled to Dallas, Texas, to be trained on our new, internal, customer relationship management (CRM) software.  At the time, we were about 3 months into using this new software. We recognized we needed more information and training to make full use of our software purchase. While in Dallas, I spent 4 full days working with a trainer and other …     Continue Reading »

Communication is Key

Communication is something we try to focus on and continually improve. In an effort to communicate what’s being released, we take a number of steps to ensure all our clients know what’s new in the software. Here are the ways we get the word out: Release Notes and a summary of the release, including which Idea Lab items have been incorporated, are emailed to the …     Continue Reading »

The Software Releasing Process

I often get the question, “how often does Foundant upgrade their software and how do you communicate what’s new?” If you use any software applications on a smart phone or tablet, you’ll notice there are a lot of upgrades which require downloading new releases often. This can be annoying. On the other hand, many large software products you use release new software every 6 to …     Continue Reading »

The three most important questions to ask yourself when buying software

“Features” are lucrative, promising an easier way to do everything!  After all, experience has shown us that software can do almost anything.  Have you ever used a universal remote?  That is as close to magic as I have ever seen.  Push one button and you are watching a movie, push a different one and you are watching TV without having to figure out the six remotes …     Continue Reading »

Recognizing the Need for a Change

  Realizing you need to change the software you use to run your organization is rarely a “Houston, we have a problem…” type scenario.  It is really more of a “death by a million paper cuts” situation.  Losing 10 minutes here, 30 minutes there and having to make concessions on the quality of your work every day.  At Foundant, we regularly had discussions on whether …     Continue Reading »