Inside Foundant – the Blog

Why is your browser so important?

Whether you are on your favorite website or working with GLM, knowing which browser you are using is important. First, let me take a step back for those who might not know what a browser is. A browser is the program you use to access the internet and there are several different browsers to choose from. If your computer uses Windows, you are probably familiar …     Continue Reading »

Negotiating your contracts with software vendors

From my previous blog on buying software, I highlighted the three most important questions you need to ask yourself before you begin to evaluate software (or any purchase). What did we actually NEED to run our organization better? What could we AFFORD to spend to gain these efficiencies? WHAT WERE OUR EXPECTATIONS if we purchased the new software?   These questions become the basis of …     Continue Reading »

New Software, New Learning Experiences

At the beginning of March I traveled to Dallas, Texas, to be trained on our new, internal, customer relationship management (CRM) software.  At the time, we were about 3 months into using this new software. We recognized we needed more information and training to make full use of our software purchase. While in Dallas, I spent 4 full days working with a trainer and other …     Continue Reading »

Communication is Key

Communication is something we try to focus on and continually improve. In an effort to communicate what’s being released, we take a number of steps to ensure all our clients know what’s new in the software. Here are the ways we get the word out: Release Notes and a summary of the release, including which Idea Lab items have been incorporated, are emailed to the …     Continue Reading »

The Software Releasing Process

I often get the question, “how often does Foundant upgrade their software and how do you communicate what’s new?” If you use any software applications on a smart phone or tablet, you’ll notice there are a lot of upgrades which require downloading new releases often. This can be annoying. On the other hand, many large software products you use release new software every 6 to …     Continue Reading »