Inside Foundant – the Blog

Reflections on Spring User Groups

We’ve wrapped up our 3 week trip across the U.S. holding User Groups in many major cities. We always enjoy working with clients and teaching them about the new features and workflows in the system. What’s even more valuable is hearing the ever changing needs of our clients. We had lots of great feedback over the last 3 weeks and the best news is most …     Continue Reading »

Looking towards the future at the Boston and NYC User Groups

I love traveling to Boston and New York to “work” with our amazing clients. I just wrapped up the first 2013 User Groups on the East Coast and want to give a big thanks to everyone for attending. We had some great feedback on what is working in the system and some suggestions on what could make it better, along with smiling faces after showing our new …     Continue Reading »

Communication is Key

Communication is something we try to focus on and continually improve. In an effort to communicate what’s being released, we take a number of steps to ensure all our clients know what’s new in the software. Here are the ways we get the word out: Release Notes and a summary of the release, including which Idea Lab items have been incorporated, are emailed to the …     Continue Reading »

The Software Releasing Process

I often get the question, “how often does Foundant upgrade their software and how do you communicate what’s new?” If you use any software applications on a smart phone or tablet, you’ll notice there are a lot of upgrades which require downloading new releases often. This can be annoying. On the other hand, many large software products you use release new software every 6 to …     Continue Reading »

Summary of Recent Trainings

Regional Trainings have turned out to be an amazing forum for clients to learn from Foundant and their peers. One thing I’m not sure many clients understand is the amount of information Foundant takes away from our interaction with clients at these trainings. We come away with ideas for new tools and product features to develop along with enhancements to current features and work flows. Our development of new features has slowed in …     Continue Reading »